Shipping Policy

Shipping Policy for FROSTBUDDY

Order Processing

FROSTBUDDY processes all orders within 1-3 business days after payment confirmation. Processing times may extend during peak holiday seasons or sales events, so please allow additional time during these periods.

Shipping Timeframes

After your order leaves our facility, standard shipping typically takes 7-12 business days to reach you within the United States. Delivery estimates may vary depending on your location, customs clearance, and regional postal service performance.

Shipping Costs

Shipping fees are calculated based on your shopping cart contents and the delivery address. These costs will be clearly displayed at checkout before you complete your purchase.

Tracking Your Shipment

Once your order has shipped, you will receive tracking details via email. Please allow some time for carrier tracking information to update after the shipment notification.

Order Cancellations

To cancel an order, please contact us within 12 hours of placing it. Prompt cancellation requests increase the likelihood of successfully halting order fulfillment.

Returns and Refunds

You may initiate returns within 14 calendar days from the date you receive your package.
Return shipping costs are your responsibility unless you received defective, damaged, or incorrect items.
Refunds for approved returns will be processed within 5-10 business days after we receive and inspect the returned merchandise.

Additional Considerations

Delivery timelines can be affected by factors outside our control including customs delays, carrier issues, extreme weather, and regional holidays. We appreciate your patience during such events.